RecallTrac News

RecallTrac® Releases RecallMiner® and RecallAnalyst®

September 12, 2016 - Laguna Hills, CA:

With the automotive recall market topping 100 million vehicles in just two years, the need to quantify and calibrate the effort to correct these defects has never been more relevant.  “This is a new normal for OEM’s as the technology used to manufacture vehicles expands at a rapid rate.   Cars that self-park, navigate, use Hybrid modes of Electric and Gas to operate along with more sophisticated safety options all create a perfect storm for quality assurance and testing.  The sheer number of permutations and possible combinations of components interacting and engaging with one another is a regression testers nightmare.” States Todd Holbrook, CMO RecallTrac®.    Adding; “In order to meet the demand for this emerging market, we have created two additional products; RecallMiner® and RecallAnalyst® to assist with market scoping and measurement of cost against the expected return”.  

RecallMiner® zeros in on an AOI, brands, and zip codes to identify and scope the size of the opportunity for recalls within a specified radius or using other parameters. This in turn produces a population of customers to target within a campaign. Data is presented live, and multiple sources are used to vet and eliminate bogus records and faulty addresses. This begins the process of building a goto market strategy.

RecallAnalyst® Crunches the data provided by RecallMiner® or any other source to produce a segmented and detailed roadmap of vehicles and owners, make, model and year and other relevant data to visualize the scope and size of the market within a zip code or radius of a location.

About RecallTrac:  RecallTrac, a subsidiary of NCompassTrac LLC: is a leading technology company that specializes in the information and tracking of vehicles with defects and has over 60 years of expertise in building cloud based computing solutions for the Automotive, Power Sports and Event markets.

 

NCompassTrac Adds support for Apple Pay and Google Wallet

August 22, 2016 - Laguna Hills, CA:

Consumers request for a simpler way to integrate their Rewards or Savings Card with existing technology have been fulfilled. “We are pleased with the ease of use and the functionality of these new features”, states Todd Holbrook, Chief Marketing officer at NCompassTrac. Adding, “As the market evolves to a unified method for payment and consumer incentives tracking, we are in full support of this approach. Our Apps have been widely accepted as an alternative method to card carrying, but with this ubiquitous approach, we are further streamlining the consumer experience with our product offerings”.

End user consumers can easily add their Savings or Loyalty Card to their Apple Pay or Google wallet by simply accessing the NCompassTrac cloud and tapping on the plus sign under the Wallet Icon and follow the onscreen instructions. All information is retained and becomes part of your collection within those application infrastructure technologies. Points and cash awards are tracked and applied whenever the digital card is used.

For more information on NCompassTrac products, please contact NcompassTrac directly or visit the website NCOMPASSTRAC.COM

About NcompassTrac LLC: NCompassTrac is a leading software technology company located in Laguna Hills, California with over 60 years of expertise in enterprise software that builds cloud based computing solutions for the Automotive, Power Sports and Event markets that make a positive economic impact on the way companies work.

About Apple Pay: Apple Pay is an NFC payment system that lets you make purchases using an iOS device. The service is currently available in the US and the UK.

About Google Wallet: Google Wallet is a free digital wallet that securely stores your credit cards, debit cards, gift cards, loyalty cards, offers, and more. With Google Wallet, you can shop in stores, buy online, and send money.

 

NCompassTrac Releases Gen III of its Customer Retention Platform

August 9, 2016 - Laguna Hills, CA:

NCompassTrac has published Gen III to its live cloud instance giving all of its clients 55 new features and add-ons to interact with.“This has been a major upgrade to our platform and represents the feature requests and improvements our clients have been asking for” states Zach Lyons, Vice President, Sales NcompassTrac. Many of the new features directly support the ongoing Mobile and Social technologies built into the Loyalty Platform.

With over 25 new mobile and social media Apps such as the popular KickStart Photo Experience being adopted by dealerships and OEM’s, the cloud platform has been enhanced to capture and represent the data being collected and posted. “The desire for customers and our clients to interact directly and immediately with social media has increased dramatically over the last year”; according to Caleb Halford, Director of Mobile Technologies for NcompassTrac. “This in turn has prompted dealerships to get more sophisticated with hash tagging and publication to their social media sites automatically within the Apps we build.”

Some of the features included in this technology push are, extensions for RevenueTrac, the mobile app that reports real time revenue at the touch of a button, support for the KickStart Photo Experience, an App that allows the dealership and customer to take a photo of themselves with a custom frame of their choice with the new car purchase and have it post directly to both the customers Facebook, Twitter, Instagram as well as the dealerships social sites thereby promoting the dealership brand and experience.

Additional enhancements to the Service Advisor screens include one click card replacement, flexible customer search and lookups, geo mapping improvements, text messaging support, vehicle recall real time lookup and support for the all new NcompassTrac shopping Mall that gives patrons additional discounts and “cash back” from purchases made from over 1,200 ecommerce sites such as Best Buy, eBay, Amazon and more.

With the NcT shopping mall, all revenue is accrued against the customers Loyalty or Savings Card and is available to spend at any of the supported sites as well as their dealership.

About NcompassTrac LLC: NCompassTrac is a leading software technology company located in Laguna Hills, California with over 60 years of expertise in enterprise software that builds advanced mobile, wireless and cloud based computing solutions for the Automotive, Power Sports and Event markets that make a positive economic impact on the way companies work.